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  • Are Bonne Maman® Preserves, Jellies, Spreads and Curd gluten-free?
    YES! All Bonne Maman® preserves, jellies, fruit spreads and curd are gluten-free. This claim is determined by the fact that all ingredients used in our products have < 20PPM which is required for this claim. Our production facility is therefore gluten-free as well.
  • Are Bonne Maman® Preserves and Jellies nut free?
    Our Bonne Maman® Preserves, Jellies and Spreads are made with only fruit, sugar, lemon juice and fruit pectin. None of our recipes use any peanuts or sesame nuts. Our Preserves, Jellies and Spreads are produced in a facility that does also make products containing hazelnuts and chestnuts. We follow highly controlled and strict (HACCP certification) cleaning processes throughout our facility that minimize any risk of nut residue. We recommend that you discuss this information with your physician to evaluate whether Bonne Maman® is right for you and your family.
  • What is the shelf life for Bonne Maman® products?
    We guarantee the quality of our Preserves and Jellies for two years (24 months) after production (see “Best if used by” date printed on the side of the cap). The Lemon Curd and the Bonne Maman INTENSE Fruit Spreads are guaranteed for 1 year (12 months) after production. We recommend that all Bonne Maman products be refrigerated after opening. Although we do not guarantee our preserves for a specified period of time AFTER they are opened, by storing an open jar with the cap tightly closed in your refrigerator, our products should last for several weeks without a problem.
  • Are Bonne Maman® products Kosher?
    YES. 24 of our 29 flavors of Bonne Maman® products are Kosher. The circle U authorization is on the front label of each jar. Only our Muscat Grape Jelly and Lemon Curd are not Kosher certified. Our products are certified by the Union of Orthodox Jewish Congregations of America (NY).
  • Does Bonne Maman® contain high fructose corn syrup?
    NO! Our recipe for Bonne Maman combines brown cane sugar (derived from the cane plant) and sugar derived from beets. This combination of sugars is part of our time-honored recipe that helps to create the special Bonne Maman flavor and taste.
  • Are Bonne Maman® Preserves, Jellies, Spreads and Curd made with natural ingredients?

    YES! All of our preserves, jellies and fruit spreads are made with natural ingredients: fruit, sugar, cane sugar, concentrated lemon juice and fruit pectin. Bonne Maman Lemon Curd is made with sugar, lemon juice, whole eggs, butter and tapioca starch. Bonne Maman has no preservatives, no additives, no high fructose corn syrup, are sulfite-free and all preserves, jellies and fruit spreads are Non-GMO Project Verified.

  • What’s the difference between Preserves, Jelly, and Jam?

    Preserves are made from cooking whole fruits, including the skin and seeds. Each of Bonne Maman’s recipes in its 17 flavors of preserves ensures that pieces of fruit are present in each jar. Preserves feature a fuller fruit flavor compared to jams.
    Jellies are made from only the juices of fruits. Jellies offer a uniform texture, are clear, and firm compared to preserves and jams. Bonne Maman produces an assortment of 4 jelly flavors.
    Jams are made from crushed fruit and fruit puree, not whole fruit. Bonne Maman does not make jams.

  • How can I pay on the Bonne Maman E-Shop?
    You can pay using a Mastercard/American Express or a Visa card.
  • Is the payment secured?
    Yes, your payment is secured. We use Stripe Solution which received the most stringent level of certification available in the payments industry., all card numbers are encrypted.
  • How can I track my order?
    Once you order is shipped, you will receive an email confirmation with the tracking number associated to you package. You can also connect to your Customer Account, clicking on “Sign In/Register” and “Orders”.
  • How can I modify or cancel my order?
    Once an order is paid, we can’t modify or cancel it. We do our best to prepare and ship your order as fast possible to reduce delivery timings.
  • A product is missing in my order?
    We do our best to avoid any issue with your order. If it happens, please contact us at info@bonnemaman.us
  • A product is damaged?
    We do our best to avoid any issue with your order. If it happens, please contact us at info@bonnemaman.us
  • How long are your delivery timings?
    During the checkout process, you will have the option to choose from available FedEx delivery methods : Ground Shipping, 2 Day Shipping, Overnight Shipping.
  • How much are your delivery timings?
    Your shipping cost can be determined using the table on our Shipping Policy Page. FedEx 2 Day Delivery and FedEx Overnight are not eligible for the flat shipping rates, standards Fedex Shipping rates will apply.
  • Can I ship outside of the U.S.A?
    No we only ship in the U.S.A.
  • My delivery is running late?
    Once you order is shipped, you will receive an email confirmation with the tracking number associated with your package. You can also connect to your Customer Account, clicking on “Sign In/Register” and “Orders”. If you need additional assistance, please contact us a info@bonnemaman.us
  • How can I create my personal account?
    You are able to create your account when finishing placing your order or clicking on “Sign In/Register” when you scroll up to the top of the website.
  • How can modify my personal information?
    You can modify your personal information by clicking on “Sign In/Register” and then “My information”.
  • I forgot my password?
    Please log into your personal account and click on “Forgotten Password”.
  • How can I unsubscribe from the newsletter?
    You can unsubscribe from our newsletter by clicking on “Unsubscribe” at the bottom of the newsletter.
    You can unsubscribe from our newsletter by logging into your personal account, clicking on “Unsubscribe from the newsletter”.
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